Privacy Policy

SellMyPhone.ae ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable regulations. This Privacy Policy explains what information we collect when you use https://sellmyphone.ae, how we use it, and your rights.

1. Information We Collect

• Personal details you provide: name, phone number, email address, and pickup location/address.
• Device information: phone brand, model, storage, condition, and (at inspection) serial number/IMEI.
• Identity verification: a copy of your Emirates ID or passport is required at the time of sale to confirm ownership.
• Automatic data: IP address, browser type, device details, and website usage collected via cookies and analytics tools.

2. How We Use Your Information

• To provide an instant valuation and arrange free doorstep pickup.
• To contact you about your quote, appointment, and payment.
• To verify ownership and complete the purchase of your device.
• To process payment by cash or bank transfer.
• To improve our website and services.
• To send offers or updates - only if you have consented.
• To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

We process your data based on your consent, to perform our contract with you, to comply with legal obligations, and for our legitimate business interests.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it only with trusted service providers (e.g. payment or logistics partners) as needed to deliver our service, or with authorities where required by law.

5. Data Security & Retention

We apply appropriate security measures to protect your data against loss, misuse, or unauthorised access. We keep your personal data only for as long as necessary for the purposes above or as required by UAE law.

6. Your Rights Under the PDPL

You have the right to access, correct, or delete your personal data; to restrict or object to processing; to withdraw consent; to data portability; and to lodge a complaint with the UAE Data Office. To exercise any right, contact us using the details below.

7. Device Data

You are responsible for backing up and erasing your own data before selling your device. Please see our Terms & Conditions for details.

8. Children

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. Contact Us

For any privacy questions or to exercise your rights, contact:
SellMyPhone.ae
Email: info@sellmyphone.ae
Phone: +971 50 555 6779
Address: Al Quoz First, behind BMW Showroom, Sheikh Zayed Road, Dubai, United Arab Emirates